Privacy Policy
The Raw Honey Shop Privacy Policy
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device. As you browse, we collect information about individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this as Device Information.
We collect Device Information using:
- Cookies – Data files placed on your device that often include an anonymous unique identifier. More information on cookies and how to disable them is available at www.allaboutcookies.org.
- Log files – These track actions on the Site and collect IP addresses, browser types, internet service providers, referring/exit pages, and date/time stamps.
- Web beacons, tags, and pixels – Electronic files used to record browsing information.
Additionally, when you make a purchase or attempt to do so, we collect Order Information, including your name, billing and shipping addresses, payment details (including credit card numbers), email, and phone number.
When we refer to Personal Information in this policy, we mean both Device Information and Order Information.
WHAT DO WE DO WITH YOUR INFORMATION?
We use your Personal Information to:
- Process your transactions and manage orders.
- Improve and optimise our Site, including fraud prevention and analytics.
- Send you updates, promotions, and other marketing communications (with your consent).
CONSENT
How do you get my consent?
When you provide information for a transaction, verify your credit card, place an order, or arrange for a delivery, we assume you consent to us using it for that purpose. If we request it for marketing, we will either ask directly or provide a way to decline.
How do I withdraw my consent?
If you change your mind after opting in, you can withdraw your consent at any time by contacting us at info@therawhoneyshop.com or calling +44 01273 682109, or by writing to:
The Raw Honey Shop
Maritime House,
Basin Road North,
Brighton, BN41 1WR,
United Kingdom
DISCLOSURE
We may disclose your Personal Information if required by law or if you violate our Terms of Service.
SMS TERMS OF SERVICE
The Raw Honey Shop operates an SMS messaging service (the "Service"). By opting in, you agree to receive SMS/text messages from us at the mobile number you provide. These may include:
- Service-related messages (e.g., order updates, delivery notifications, and account alerts).
- Marketing messages (e.g., special offers, promotions, and cart reminders).
Message Costs and Frequency
We do not charge for this Service, but standard message and data rates may apply. Message frequency may vary depending on your interactions with us.
How to Opt Out
You can unsubscribe from SMS messages at any time by:
- Texting STOP to RawHoneyTim.
- Clicking the unsubscribe link in a text message (where available).
For assistance, contact us at info@therawhoneyshop.com or call +44 01273 682109.
YOUR RIGHTS
If you are a UK or EU resident, you have the right to:
- Access the Personal Information we hold about you.
- Request corrections or deletions.
- Withdraw consent for marketing.
To exercise your rights, contact us at info@therawhoneyshop.com or call +44 01273 682109.
DATA RETENTION
We retain your Personal Information for as long as necessary to fulfil legal, tax, or accounting requirements.
AGE OF CONSENT
By using this site, you confirm that you are at least the age of majority in your country or have provided consent for your minor dependents to use this site.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this policy at any time. Changes will take effect immediately upon posting. If we make significant updates, we will notify you here.
QUESTIONS AND CONTACT INFORMATION
For any privacy-related concerns, you can contact:
Email: info@therawhoneyshop.com
Phone: +44 01273 682109
Mail:
The Raw Honey Shop
Maritime House,
Basin Road North,
Brighton, BN41 1WR,
United Kingdom